Start by making a formal complaint to the provider itself, and if the issue isnt resolved after eight weeks, you can take your complaint to the energy ombudsman. You have to prod the screen quite hard or use a sharp object as a stylus to get it to respond, reminiscent of first generation Smart Phones, in this day and age of iPhones and super sensitive touch screens it is, at times, difficult to use. It was the second most-common issue that homes with smart meters experienced. If there's any doubt that your home might not have coverage, make sure you get a pre-installation visit from your energy company to confirm whether a smart meter will work at your property. The supplier can do some things remotely but if that doesn't work then an engineer visit will be required. This was the most common problem experienced in the last 12 months by those with smart meters on our Which? This process does not happen as frequently as it is possible to do so via a CAD however it does mean that your energy provider does have some data that you can access. This article describes how you can use the meters pulse to calculate energy usage. If youre concerned, check your latest statement, or in your energy companys app if you have it, to see whether your readings are marked as smart. I recently switched back to british gas using the MSE Energy Club referral as they are now the cheapest option for me with my usage. Connect members said they had problems with their in-home display in the last 12 months (to December 2022 when we asked them). Smart City is an important economically strategic blueprint for a country's economic transformation and upgrade. To achieve this, the DCC will put in place the shared data and communications infrastructure necessary for smart meters to: Operate consistently for all consumers regardless of their energy supplier, Provide smart metering data to network operators in support of smart grids. Submitted by rogerhoward (not verified) on Thu, 20/11/2014 - 18:12. . Hi Paul, I found your blog very interesting. Some people have complained about the impact of smart meters on their health, in particular those suffering from electromagnetic sensitivity or electromagnetic hypersensitivity. British Gas EnergySmart User Instruction - ManualsLib The IHD can't connect properly to the network in your home. When I moved away from BG to a different supplier that . However, if you're concerned that your bills are wrong, or your smart meter is showing an error message, contact your supplier. British Gas have an APP called BG Live ( but is seems to have become defunct since the pilot) . So . The displays work best when close to the smart meter. I am glad you found this blog of interest. I dont think it would be too hard for British Gas to allow read access via Zigbee, all they would have to do is allow you to add a list of approved MAC addresses via your account in the online site this would solve the problem of people adding their neighbors devices. Sorry, our virus scanner detected that this file isn't safe to download. It took several weeks for Ovo to sync up to the smart meters, and I now see that only one meter reading a month is logged against my account! If your smart meter has stopped working (for example, if you switched energy supplier and it can't connect to your new provider) this can affect your in-home display too. It's too far from your smart meter. My smart meter stopped working after my energy firm stopped trading, My bills are inaccurate with my smart meter, My smart meter wont work with my solar panels, what to do if you energy company stops trading, what to do if you think your electric or gas meter is faulty, take your complaint to the energy ombudsman, What to expect from a smart meter installation, Smart meter problems and how to solve them, Everything you need to know about the government's energy support, 900,000 more households can receive their 400 energy discount, Energy price cap falls but your bills are set to rise, Heat pump grant scheme comes under fire for low take-up, 1.9m energy prepayment vouchers are yet to be claimed, Energy supplier not getting readings from your smart meter? As well as being unable to read your smart meters, your new energy firm probably wont be able to send the pricing information about your new tariff to your in-home display. Two in five households with smart meters in our survey of Which? Amazon, Amazon Logo, & The Amazon supply Logo Are Trademarks Of Amazon.com, Inc. Or Its Affiliates. Make sure you submit manual readings while the issue is ongoing to make sure your bills are accurate. Later I think the aforementioned gateway may come out in a version that does PV too. Smart Metering Equipment Technical Specifications, http://www.rotwang.co.uk/projects/meter.html, http://www.smartofthehome.com/2015/03/british-gas-smart-meters-part-3/, https://www.britishgas.co.uk/media/releases/ReleaseDetailPage.aspx?releaseId=1363, http://www.in-home-displays.co.uk/smarthub.html. Its zigbee not Bluetooth, and can only be paired from the provider end, Does that mean the meter end has to connect to the TRIO ? On the back on the unit is a badge saying "Zigbee Certified Product" again giving me hope that Zigbee is becoming more mainstream. So I think there is hope yet, it looks as though there is certainly thought about allowing consumers the ability to connect additional devices (CADs) to the smart meters hub, but these, at least for now, may be trumped by security restrictions (I guess rightly so). This can be monthly, daily or half-hourly. Once its there they could provide access to consumers via an online account (or API using the same details). Finally, a company has managed to provide a means to access data from the DCC network that your meter uploads. I think British Gas can also push updates and settings, messages and firmware updates downstream towards the meters and IHD via the Trilliant hub as well as initiating remote shut off of energy supply to the homes (where people do not pay their bills!). It told energy bosses that immediate action must be taken to protect customers from inappropriately being switched to prepayment. Press Menu/OK Please watch: "How to inflate air sofa" https://www.youtube.com/watch?v=wzOJ_kgRup0-~-~~-~~~-~~-~-Quick overview of the British Gas Smart energy reader.TubeB. I have not hear of iMeasure (I will have a quick Google in a minute), I use an iPhone app called Meter Readings by Graham Haley it is a very good app, nice and clean, easy to use, no adverts, import/export facility and supports multiple types of meter. I would love to hear more about this gateway. Energy suppliers are targeted by UK government to install a specific amount of smart meters each year. The MPAN of your electricity meter and MPRN of your gas meter (this can be found on your electricity bill or on the face of your meter). The first item in the environment variables is token and Im not sure what to put in there. But it doesnt change the end result In the current state, there is no way to tap on this network without BG providing the facility for compliant devices to be added on the HAN. Sadly there are a number of problems here. Jim. How to re-pair a British Gas (Geo) In House Monitor (IHM). - Rated People Ah ok, that was there to make sure nobody else could use my glitch instance - its the token that is generated when smartthings auths. I am a BG electric and gas customer with the same smart meters listed in this article. Still Ill be able to take meter readings off the IHD saves going out in the cold ha ha. By opening this up to 3rd parties, a whole industry of bespoke data crunchers could happen, leading the way to innovative answers to our power usage. Really hindering the usefulness of this. Unfortunately I dont think spoofing the MAC with a Xbee/Arduino will work because, like you say, you also need the encryption keys (not that I have tried it ;-)). I had smart meters fitted yesterday and it actually went quite smoothly apart from the installer had a bit of a problem registering the gas meter. We'll be in touch as soon as possible. Weve heard from members whose energy firms arent yet replacing these semi-concealed meters. Permit authorised third parties to provide services to consumers once they have granted permission to use their data, offering new routes for consumers to receive energy services and advice on how to reduce their energy usage. For security reasons, software in the communications hub (the HAN coordinator) will prevent CADs from updating any data in smart metering equipment or from executing any functional capabilities of a smart meter. We also share information about how you use our site with partners, who use it with other data to show you relevant ads on other sites, and to check ad performance. I think their design is such that these interfaces are non-contact in that no electrical contact is made between the meters and the monitoring device (i.e it is via light) making them safe for Gas [3]. I think we need to put more pressure on British gas (and co) to open these so called smart meters up! I have the standard BG Smart Meter setup as well as my PV meter. Solar panel owners already have a PV-generation meter that tells them how much electricity their system is generating. ( may be Jan before its done) I hope in time this will come! It is possible in the UK to get a CAD - Consumer Access Device which links via the same special Zigbee profile to the smart meter but then converts it and in theory makes the data accessible to the home owner. This would be much more easy to secure and given that is software based on a central server much easier to update should they find holes with it. Depending on which company you've switched to, and when you switch, first generation meters may lose their smart functionality. If you had a faulty old meter, or did not submit meter readings and got estimated bills, you might find that your payments change. Ask your question to our members - they have the experience you're looking for: Enter your username or e-mail address. Some in-home displays show your meter readings. I share everyone's frustrations about sharing date as I also have Hive and BG's customer app which aren't connected to each other either! from both the Gas and Electricity meters and transmits them to the British Gas mother ship (Head End?) Just thought that this is a red herring for me. A limit in the number of devices being based on Mac addresses, how security keys are handled. It would be both legal and technically possible for a CAD to provide local data access. If youd like to join in, please sign in or register. I see zero benefit of smart meters in the short, mid or long term if there is no HAN access. Feel free to use me as a case in point! Long URL to official documentation:( http://www.netbeheernederland.nl/DecosDocument/Download/%3FfileName%3Da- ), Hi Hertog, It is fully documented , and I plan to rewrite my own hacked together perl-script to read it to something EmonCMScan handle. Soon after, I moved to EDF and because suppliers don't operate a universal standard with these meters EDF cannot remotely communicate with my meters. Check the instructions your smart meter installer gave you if youre not sure. So I asked if I purchased a TRIO myself could I attach it, they said YES and they would help me configure it. There is a US maker of a CAD which does allow local access but they have not made any effort to get UK approval. 3 Ways to Connect Your Nintendo 3DS to a Monitor, 3 Ways to Hide Your Monitor When Youre Not Using It. Your in-home display should start working fully again at this time too. Smart metering | Smart Energy for small businesses - British Gas Lite First-generation smart meters have had some connection issues while they weren't connected into the central wireless network that newer smart meters use. Second-generation smart meters should not lose their smart functions when you switch. Well ensure your home is ready and if were fitting both gas and electricity meters, itll take about two hours. Required fields are marked *. Note: Apparently in some countries e.g. It's easy to use. about, plus tips on how to solve them. Edward Stanley - Can you help with a smart meter enquiry? | Facebook I opted in for an early placement. The E470 supports both Import and Export electricity usage, so one day in the future I may be able to hook up some Solar PV Panels to it. The monitor was saying there wasnt a gas meter connected. Here weve listed the problems and questions we hear about most often and what you can do about them. Youll usually need to scroll through the different screens to find them. But over time I hope that more features and benefits may be unveiled. Video: Now smart meters are delayed AGAIN: Deadline for the national rollout of new energy reading devices gets put back to June 2025. I guess there is a remote pairing option and its part of the GB Companion Spec, but I would love to know if anyone has actually got a 3rd party device to pair. In the Netherlands those smartmeters (electricity & gas)are going to be deployed nationwide (over a period of some 7 or 8 years I believe) starting next year. More about your appointment. Please try again in a few minutes. So, Can you also send commands to your Smart Meter through that API? I have to admit I used you as a case study contrasting the open and closed approaches to data! Our performance against target can be broken down as follows: 1. Note: As mentioned earlier your smart meter uploads data via the DCC to your energy provider. Thanks for the comment. To be fair to British Gas I think their initial reluctance to install Smart Meters was partly caused by a temporary stall [1] to the UK Smart Meter roll-out programme imposed partly by the Government changing their mind on the specifications for Smart Meters (or possibly British Gas, in an effort to be ahead of the game, had started rolling out Smart Meters too early [2] before the specifications had been fully finalised by UK Government?). Smart meters need to be able to connect to the Data Communications Company (DCC) through a wireless network. If your energy firm is bought by another company, you often become the customer of the acquiring firm too. It is responsible for making sure your meter works properly. re-activate BG smart meters. I had British Gas smart meters installed a few years ago. The display will show the current time and date.
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