lead receptionist job description

When you onboard an employee, you must have them sign I-9 and W-4 forms, report new hires to your states department of labor, ensure youre set up to file payroll taxes and post any required notices in shared workplaces. Working as a Lead Receptionist? A receptionist is required to handle and field calls as often as necessary. Announcing clients as necessary. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. Security Receptionist Job Summary The Security Receptionist provides general information and security surveillance for the Medical Center during visitor hours, including patient look up, security surveillance for assigned areas, and escorting visitors. They may also be involved in some other office role such as handling finances, data entry, or accounting. They work closely with the office staff to make copies of mail and fax documents. The courses listed below are affiliate links. - Select from thousands of pre-written bullet points. They are usually the first point of contact for customers. Responsibilities. With that said, there can be a lot of overlap between the two positions. A receptionist position can be considered entry level, but can also be the first step up the corporate ladder. Learn how to become a Lead Receptionist, what skills and education you need to succeed, and what level of pay to expect at each step on your career path. Receptionists are important people in any organization. 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But the receptionist is just one part of the organization. Their duties include maintaining an appointment book, answering phone calls and providing information to callers and performing clerical tasks. They also help to do data entry and keep office calendars and schedules. Most training for receptionist positions take place on-the-job. It is important that candidates are aware of your needs and that they are able to NationMaster. The receptionists at the health care and social assistance office are always very helpful and eager to help. A receptionist checks their voicemail for missed messages from upper management or employees. Experience with administrative and clerical procedures. See our article about Project Lead job guide. Ability to multi task. You?ll need to be able to handle phone calls and answer questions from customers. Follow communication "scripts" when handling different topics. Many tasks need to be done by the end of the day, so receptionists often have many of them. Follows guidelines set forth in Legacy's Values in Action. Notify residents of incoming packages. But these qualifications are desirable in an effective and efficient receptionist. The median pay for a receptionist is $13.12 per hour. Sample responsibilities for this position include: Operate multi-button telephone console. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent. You need to be excellent in communication, able to manage your time well, and be willing to work independently. Able to contribute positively as part of a team, helping out with various tasks as required. The knowledge and experience plus the key competencies required are listed. The receptionist is the one who greets people. This website uses cookies to improve your experience while you navigate through the website. Find detail information about lead receptionist job description, duty and skills required for lead receptionist position. Specific work location requirements may be based on location where candidate lives and can be discussed further if granted an interview. It is easy to communicate with the receptionists being organized. Please review the list of responsibilities and qualifications. The senior receptionist is one who represents an organization in a friendly and professional way. Staff members are able to stay on track and keep the business running smoothly because of their organizational and multi-tasking abilities. Source and more reading about lead receptionist jobs: 2021 by Bromundlaw. Bachelor's and Associate Degree A receptionist is often required to think and act fast and prevent any problems that may occur in the line of duty. She checks them in and out, and gives them their room keys. A receptionist's salary depends heavily on the employer and the importance of the role to the company. What does a Lead Receptionist do? Role & Responsibilities Hotel Management, Business. Lead Receptionist Job Description - Bromundlaw Administrative Assistant / Receptionist Job Description, Administrative Receptionist Job Description, Administrator / Receptionist Job Description, Customer Service Receptionist Job Description, Monitor main switchboard, direct calls and/or take messages, Monitor reception emails and action accordingly, Ensure reception, office and meeting room environments are clean and tidy at all times, Administer visitor sign in process and provide site inductions, Collect, sort and distribute internal/external mail and faxes, Coordinate all meeting room bookings, arrange catering when needed and maintain the Board Room, Key liaison officer for building management, Prepare all outgoing freight for collection and general mail to be delivered to the local post box, Order stationary, kitchen supplies, uniforms, special equipment, Manage contacts lists for internal staff, clients and suppliers, Liaise with external maintenance, office equipment suppliers to ensure efficient and timely service, Uses effective customer service skills to meet the needs of the patients, families and the staff to facilitate patient flow, Most tasks will arise and be completed day to day with a very short term focus, however it is important that the incumbent keeps a long term focus in mind, especially in terms of office costs and contracts, Passion for hair and TIGI, and be a strong representation of the brand for those visiting the TIGI studios, Ability to organize and manage numerous tasks at one time and prioritise, To ensure that all Front of House tasks such as visitor pre-registration, To expedite the satisfactory resolution of any problems that may arise, Forecast visitor footfall and determine supply levels required to manage the service, May be required to cover security duties during periods of absence, Must carry, or be able to obtain, a valid SIA license, To undertake any other duties commensurate with this role as determined by the Facilities Manager, Meet and greet all visitors with a warm and professional welcome, Liaise closely with other departments Maintenance, Catering, HR and Marketing Events, ensuring accurate communication takes place, Catering- Order and maintain tea, coffee and dispensable for the client refreshment bar, Assist and support the Admin and Executive Assistant teams in liaising with executives, provide phone and diary cover during absence or meetings, Flexible - You may be asked for example to work in the post room or to assist with meeting room set-up, Time keeping - Be on time to start your shift/working day, Previous experience in leading/supervising a team, Experience of working with hotel/spa booking and scheduling software is desirable, Genuine interest in holistic spa philosophy, Committed, enthusiastic, organized and customer focused, Act as a first point of contact to welcome all visitors & staff on arrival & departure, informing all relevant staff members of their guests arrival, Receive & book all meeting room requests, ensuring any refreshments or equipment requirements are provided and to ensure the rooms in general are kept to a high standard at all times, Receive & sort all incoming mail & deliveries, swiftly notifying all relevant recipients / departments of their arrival, Ensuring all out-going mail is prepared and ready for collection by Royal Mail, FedEx & DHL each day by their respective deadlines, Book any courier requests as required from Head Office & across our London shops, ensuring swift & accurate tracking updates and completion check off, Assist and support with department requests such as training events & presentations, setting up spaces and any additional requirements as needed, Assist with our seasonal selling campaigns, overseeing service delivery of our external caterers, ordering supplies, and liaising regards menu choice and feedback, Carry out scheduled Health and Safety procedures including but not limited to, Record and process the weekly timesheets for the LHQ and CMDES department, Monitor the visitors book and to be aware of the locations of all visitors to the building from security and health & safety aspect, Keep records of all security passes and key fobs that have been issued and administer the key fob door entry system, 5 GCSEs, grade A-C, including English and Maths or equivalent qualifications, At least 3 years experience in Reception duties, including managing meeting room calendars and incoming and outgoing post, Confident managing high volumes of visitors and VIP guests, ensuring excellent service at all times, Maintains an effective operational flow by communicating patients status to appropriate team members and keeping patient apprised, Provides education as necessary to patient regarding test locations, patient portal use, and follow-up (non-clinical) actions, Respectfully but firmly requests co-pays and/or outstanding balance at time of check-in, Ensures cash control by collecting, processing and balancing funds in the practices designated system and documents properly per AHMG guideline, In the event a minor, aged 16 or older is selected for the position, their continued enrollment in high school, trade school or college constitutes equivalent, Answer and direct telephone calls received through main directory, Ensure that appearance and condition of main reception area is maintained, Coordinate messenger scheduled deliveries to and from reception desk, Experience managing / leading the front of house department within a hotel / health club setting, Proven experience managing, motivating and training team members, A passion for customer service and exceeding guests expectations, IT literate with experience of placing / receiving product orders, Acquisition and maintenance of our GUESTs, Meet and greet all GUESTs with a friendly and welcoming smile, Manage the main reception area at HMH headquarters in Boston, maintaining a warm and inviting environment for employees and visitors alike, Liaise with employees who are expecting visitors, Answer telephone calls to the Boston headquarters main line, directing callers courteously and effectively, Administrative and communications support for the HMH executive team and Corporate Affairs department as needed, with tasks that may include but are not limited to scheduling, event logistics, organizational tasks, writing, design and other activities, Friendly disposition with excellent communication skills, Deal with GUEST queries and requests and arrange assistance as necessary, Prepare GUEST folio and check GUEST out upon departure, Operate a switchboard and direct incoming calls, take and relay messages, execute wake-up calls, Will be required to take live booking enquiries and also follow through with the hotels reservation procedure, Complete various aspects of Front Office administration as directed. Receptionists are gatekeepers. They also have strong communication and interpersonal skills. The receptionist at the hotel greets guests as they arrive. Create the staff schedule, including coverage for vacations and sick days, Facilitates communication amongst staff, providers and management, Collaborates with other areas, site coordinators, departments and customers in problem solving and project management, Addresses patient issues including inappropriate behavior, complaints and care concerns, following up as needed, Prepares reports and monitors departmental success towards given targets and objectives, Assists manager with performance appraisals, Identifies and initiates counseling regarding performance issues, notifying manager as appropriate, Identifies staff needs and arranges in services/education as indicated, Plans and leads meetings, and participates in work groups and task forces as identified and negotiated with manager, Assists with development and implementation of new and existing procedures and guidelines. Learn more from our. They may be responsible for greeting and helping customers, handling inquiries and directing them to the right place. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. Top 5 administrative assistant interview questions with detailed tips for both hiring managers and candidates. Full time: Monday-Friday 8am-4pm. The average lead receptionist job description intro is about 206 words; The responsibilities section contains an average of 11 bullets points; The requirements section contains an average of 3 bullets points; Find Better Talent in Less Time. Therefore, to succeed on this job, the receptionist must make it a priority to learn about all his/her clinic's procedures. Receptionist Job Description (2023) - Forbes Advisor They greet visitors, answer phone calls, and run errands while maintaining professional composure throughout interactions with customers or potential clients. job boards today. A receptionist is the first point of contact for a customer. Typically a job would require a certain level of education. This category only includes cookies that ensures basic functionalities and security features of the website. A good receptionist is someone who is intelligent and personable and can always help clients or customers. The company's office manager is responsible for ensuring that all office needs are met and that everyone is on the same page. Under policy direction from the Practice Administrator or Owner, the Lead Receptionist performs a wide range of difficult to complex administrative activities related to the clinic providing quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and personnel Their communication skills, telephone skills and politeness are important in greeting clients and representing the company. Business Transformation Lead Job Description. In addition to their duties at the front desk, receptionists may be responsible for maintaining communication with other departments of the business, handling customer complaints, or performing other duties as needed. For example, not only do receptionists generally need to have basic computer skills, but they also need to have the ability to manage and operate a multi-line phone system, stay level-headed during moments of stress, and be both friendly and effective communicators. Tell us what *you* think of our resources and what youd like to see here in 2023. We appreciate you taking the time to review the list of qualifications and to apply for the position. We have included head receptionist job description templates that you can modify and use. Use the receptionist job description and duties above to get started and add to or expand on the skills and qualifications youd like to have in your next hire. Notify residents of visitors when necessary. Potential applicants can determine whether or not an employee is right for the job by looking at the essential responsibilities your employee will perform. The job description of the receptionist who works in a veterinary hospital involves providing accurate information to inquiries from clients and other members of the public. The responsibilities section contains an average of 21 bullets points. Physicians and other staff know they can rely on you to provide the best possible patient experiences, which is why you'll have an opportunity to mentor others as you grow with Legacy.