regus retainer refund

Suggested companies are based on peoples browsing tendencies. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. Here are 8 tips for writing great reviews. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Find event and ticket information. Receptionist only can communicate by email, even for the most important things for your business. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. It can take many months and still not response. Best, Lorraine Brule Global Customer Service at Regus. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. If it has been longer than 30 days, please get in touch so we can investigate further. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. Any that you do not require can be opted out through your online account. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Read Customer Service Reviews of www.regus.co.uk - Trustpilot Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. September 22 I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. As you can see from your statement of account, available online (e.g. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Trustpilot is assessing this review in accordance with our flagging process. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot If you were to take direct space or a sublease you would also see these fees in your rent annually. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Regus lacks personal approach The centre's staff are friendly and helpful. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I have been renting an office space at Regus in Kings Hill for over 12m now. Prices are subject to change and will vary depending on the specifically selected products and services. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. Where appropriate, well also take steps to prevent the situation from happening again. 5. This does not affect customers who have a permanent space as these are reserved specifically for them. www.myregus.com) and go to the End Agreement section. Companies can ask for reviews via automatic invitations. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. Get Regus reviews, rating, hours, phone number, directions and more. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. International Association of Better Business Bureaus. Find out how we combat fake reviews. I would like to help you further in this matter but haven't been able to identify your account. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Contact the organizer to request a refund. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. Don't be fooled by that. This course is a must for every manager who aspires to be a leader and a success in his or her career. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. Regards, Sandra Melody Head of Customer Services if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Customer service is simply poor. BBB Business Profiles generally cover a three-year reporting period. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. If it has been longer than 30 days, please get in touch so we can investigate further. Sandra promised me to escalate my procedure below, however, when could I get it safely? and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Manage all of your workspace and business needs. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. The additional increase in your monthly fee is due to the annual indexation. Flexible Workspace Designed Around Your Needs. For clarity, you were also charged a retainer top up. I sent Regus how my retainer process is going? So now you can enjoy more, for less. And whatever the future brings, were able to handle that too. Office Space and Coworking prices are per person per month and are dependent on inventory availability. August 31 Your satisfaction is very important. Receptionist only can communicate by email, even for the most important things for your business. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. Is Regus a scam or a legit company? | Regus Q&A - Sitejabber REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. We found a responsible person where we inform her about the problem. Turned up at 450 Bath Road, Heathrow. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Turned up at 450 Bath Road, Heathrow. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Paid for parking online and have now received parking ticket from private company. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Transparency is very important to us, and all services can be opted in/out through your online account. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Why take the Change Management training from Reform Skills Inc? Become better managers and business leaders by achieving optimal personal and business performance. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. this is absolutely gross and scam. For a break between calls, browse the development's many shops and restaurants, or explore the . Regus May Let You Out of Your Contract If You Have Miss I am so frustrated. 1. Remember me Well guide you through the process. If you need further help, pleasespeak with our team member who is already in touch with you. Thank you! Verification can help ensure real people write reviews about real companies. Thanks again for your comments which help us improve. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Customer service is simply poor. September 14 The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. Regus is a scam. I really thought that this company would be a good option for expanding our business. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Build an instant presence wherever you need to be, at prime business locations. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. The retainer fee doesn't guarantee a successful outcome. Not only that, it's hard to get hold of their accounting department. We found a responsible person where we inform her about the problem. Unacceptable billing practices. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! October 6 Share your photos and videos with others to prove the truth of your words. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. ComplaintsBoard.com is a leading complaint resolution website on the Internet. If you refuse to pay their bogus invoices they will send you to collections. $5520 Service Retainer on file. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. You should do so via your online account (www.myregus.com). This does not affect customers who have a permanent space as these are reserved specifically for them. Find out how we combat fake reviews. Theyre a great place to connect with colleagues, clients and other like-minded businesses. Prices are subject to change and will vary depending on the specifically selected products and services. We may have received incorrect data. You will regret signing with Regus. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! It is clean and smart and well organised. think about how low this company is. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Best regards,Michelle Spire. I would love the opportunity to help further but havent been able to identify your account. Such a transfer may require entry into a new agreement. Please note: Change Management is 1-day training program (Friday). They charge an excessive retainer fee. That exception is made on the understanding that an additional service retainer is payable. BBB Business Profiles may not be reproduced for sales or promotional purposes. *We conduct corporate trainings on your preferred dates and location for no additional cost. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. I would love the opportunity to help further but havent been able to identify your account. It made me crazy and I asked him to talk with Myesha or Dom. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. However, we will ask you to go through some security steps as part of our fraud-prevention policy. I told you my account number is 9054006! Hi Stephen, Requesting to have your retainer refund is an easy process. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . Its an automated process. As a matter of policy, BBB does not endorse any product, service or business. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. I couldnt see your email address or Regus account reference in your message. Were clear about this from day one. We ask all our customers to add an automated payment method to their account. We have checked and cannot find any payment details set up in your account. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Hard revenue focused. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. This company bills you for services you do not use. I will be taking legal action if this is not returned within 28 days (31/03/2023). Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. Regus Reviews | Read Customer Service Reviews of regus.com | 3 of 519 2023 Trustpilot A/S. All rights reserved. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. The additional increase in your monthly fee is due to the annual indexation. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! Its an automated process. If you have a helpdesk contact, we would expect a 24hours reply. Lease period: April and May 2018 They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. I got an email from trustpilot. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. They said usually they will refund the retainer one month after the lease is over. You should receive your refund within 30 days after your end date. Requesting your refund is easy. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Regus always emphasized that it keeps its policy. I couldnt see your email address or Regus account reference in your message. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. 6. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. Repeated attempts to contact Customer Service have been blown off or ignored completely. Regus are not transparent with their pricing. Read Customer Service Reviews of www.regus.co.uk - Trustpilot Manage all of your workspace and business needs. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. 9. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Please remember that the retainer is refundable at the end of your agreement. Be part of a vibrant coworking community with dedicated desk or hot desking options. Helpful (1) Alice C. on 9/22/20 PDF REGUS Business Centre Service Agreement - SEC.gov Please remember that the retainer is refundable at the end of your agreement. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) ive been trying to get my money back ever since. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business.