Sell tickets directly from your Ticketek Account. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. Group Bookings are available for selected events and are subject to availability. 3 0 obj
What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. Limitations on number of tickets purchased. The email account that the message has been sent to is closed. You will need to provide some form of ID so that the staff can access your Ticketek account details.
The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. What happens if I purchase multiple tickets and haven't received them all? They will be assigned the next two seats along (next to Invitee A). What are the terms of concession tickets? Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. Held seats are sold on a first-in basis. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. Ticketek Terms and Conditions of Sale. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. We sell tickets on a "next best available" seating system. <>
Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. Discover New Events. "The @Ticketek _AU app has crashed - right before Ed Sheeran. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. Please note that there will be large wait times on the phone when dining tickets go on sale. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. If there is no connectivity at the venue, can Passbook tickets still be accessed? Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. How do I make a wheelchair or Accessible Seating booking?
FAQ allblacks.com Tickets will not be issued to persons other than the credit/debit card holder. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. The app also uses your location to alert you of events currently being held at specific venues.
Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia In most cases, a GA ticket is a standing floor ticket. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. stream
Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. Yes, it will. Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. Can I still access the full site on my phone if I need to? Ticketek may not replace tickets where seating is unallocated (general admission tickets). Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site.
Ticketek Australia | Official Tickets for Sport, Concerts, Theatre Will mobile tickets be removed from the Ticket Wallet after an event? Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. Invitee B starts purchasing two seats from hold. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. Many businesses act as Ticketek Agencies throughout the country. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. Ticketek acts as agent for the Seller in the sale of all tickets. You will need to provide some form of ID so that staff can access your Ticketek account details. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. You must allow adequate time for collection or delivery of tickets. Please ask your friend to check their junk mail. Are Refundable tickets offered on Gift Voucher sales? You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? ) They will be assigned the seats nearest the original purchaser. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. General Terms and Conditions
Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. Can I request a partial refund on my purchase if I have selected Refundable tickets? You can purchase and reserve tickets in any combination up to the ticket limit for the event. endobj
Can I sell Child/Junior or Concession tickets on Ticketek Marketplace Can I request a refund if I accidentally selected the Refundable tickets option? On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. . You will receive an Order Confirmation via email immediately. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. More information relating to mobile ticketing will be communicated in the lead up to the season. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. Can I use text or download images, photos and videos from the site? Staff are amazing under the circumstances," a third said. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. Venue/City Box Office - collect tickets when you arrive in New Zealand. What happens if I lose/change my phone or accidentally delete my Mobile Ticket? Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . How do I add my mobile tickets to my Ticket Wallet? General Admission seating is subject to availability, and information for each game will be released the week off on our website here. Hello fresh has an offer on Ticketek, which is a scam don't click it . If you purchased online or through our call centre please contact Customer Service for further assistance. Your barcode will be on the first page that opens (the homepage). to collect tickets. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. Can I change to Refundable tickets after I've bought my tickets? If you would like your event to be one of these, we would love to hear from you. endobj
Make sure the backlight on your phone is set nice and bright. Request details from Ticketek when booking your ticket. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. You may also wish to consider taking out a relevant insurance policy to . My Ticketek Ticket Delivery. How do I gain entry to the venue using Passbook? For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. These tickets will be cancelled and reissued in the name of the new ticket owner. Can I use a device larger than a mobile phone (e.g. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. If this does not answer your queries, our friendly team will be happy to assist. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. How many tickets can be delivered by Mobile Ticket delivery? If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. Tap the trash can at the top right of the event pass to shred the event pass. There are over 20 circumstances you may request a refund. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? Find out more about. View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? Restricted view refers to seats that have restricted viewing of the stage or event. I've been invited to purchase held seats by my friend, how many seats can I purchase? Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). Can I purchase tickets through the mobile site? If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. Can I delete the details of my saved credit or debit card?
Terms & Conditions of Sale | Ticketek NZ For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Yes - there should be no issue using a phone that has a clear screen protector. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. What happens if I forget my phone or my battery dies at the venue? I had the opportunity to study abroad in Australia during the summer of my Junior year. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). They must present the relevant concession documentation at point of purchase and upon entry to the ground. Select an event category type from the Genre drop-down menu and click 'GO'. Tickets can be purchased via our website here, or over the phone on 1300 722 515. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. To do this, please check the 'keep me signed in' box when you log in. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. My Ticketek; Gift Vouchers; Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. 13+ - Adult Ticket. There are three delivery options: Note that for general admission events, tickets can not be replaced. How do I update my credit or debit card details once they have been saved? Will the event be reserved seating or general admission. %PDF-1.5
If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. Why can my friends (invitees) only purchase the held tickets one at a time? I ordered a lanyard with my ticket purchase, when will this arrive? This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Change My Location
Will the Mobile Ticket scanners at venues work through phone covers? https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. Change My Location
No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. The mobile number provided will be sent your mobile ticket/s 8. No, we cannot refund the additional charge for the Refundable tickets. If you're not signed in already, you'll be asked to sign in (or register) now. Don't worry! I am having trouble logging in and cannot retrieve my password using the forgotten password facility? 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0
Ticketek Australia - Tickets for Sport, Concerts, Theatre, Arts, Family Juniors aged 7-14 years are entitled to purchase a junior ticket. This is so we can show you upcoming events in your vicinity. To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. This can be accessed using the 'Share and Save' button on the mobile ticket. Check your billing and account details. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. How will I know when my content is personalised? For more detailed instructions on reserving a seat, please see our help page here. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html
The obstruction varies in different venues. Their barcode will then be on their homepage. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. If your session time expires, you will receive a notification and will be required to access the site again. Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? What are the terms of General Admission (GA)? Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. The email account that the message has been sent to is full. Your barcode number can also be found via your online account here. If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. Once tickets are added to Passbook, simply open the Apple Passbook app. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. Some events have more than one price type. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information.
What can I do to increase my chances of getting tickets to a popular No, Ticketek Gift Vouchers are not reloadable. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Where can I get more information about privacy for Friend Spotter?
Ticketek AU - Apps on Google Play The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Visit the Ticketek Groups page for more information. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? How do I check the balance of my Gift Voucher? Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. Ticketek Online Terms of Use and Privacy Policy. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund.