splashtop mouse not working

Thank you. Its very easy and straightforward to operate Splashtop when the devices use the same OS (i.e., Mac to Mac or Windows to Windows) so the steps below will be quick and easy to follow. The cursor on certain parts of the screen would end up being the same color as the white background and therefore disappear. Apply, and voila, the cursor is visible again and the remaining pointers are still white. The first thing to check is whether the computer and the operating system is not responding as well. You can prevent others from seeing what youre doing by enabling the Blank Screen feature. If the user visits the SOS app download page from an Android device, they are prompted to download the SOS Android app from the Google Play store. As it stands, the only Splashtop plans that offer remote printing access are: Additionally, users can only remotely print documents if their desktop or laptop computer uses one of following operating systems: Its also a good idea to remember that the remote print feature is only available during an active remote session. Just open the Splashtop Streamer and choose Install Printer Driver. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. and was challenged. Splashtop did sometimes have a slight lag when screen . A quality remote desktop app can be a device changer for the iPad, and there are so many to choose from in the App Store. Your solution OFFICIALLY ends the nightmare. If I try to help one of those RDP users via Splashtop, when I log into their RDP session via Splashtop's choice to connect to the active RDP session, it kicks them out of their RDP session, and if they log back in via RDP, it kicks ME out of the Splashtop connection. Testing VNC or something similar, even SOS, would be have been irrelevant. Youll also get fast connections with HD quality and sound and see your remote computer screen in real time. Want to give it a try for yourself? Its possible to use Splashtop and RDP together, but as you To connect to your remote computer, open the Splashtop app and simply click the computer you want to connect to. until some fix was offered. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. Sound like it is working. You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!! Keep your computer ON and make a successful connection, then shut down your computer (power off). If having to swap between the monitors gets frustrating, you can change the remote computer to only utilize a single monitor. It's NOT a matter of opinion; it is FACT that it is irrelevant to the specific situation.--------------. So, if you are using a computer and someone else remotes into it, you will see a pop up letting you know. Open the Splashtop Controls" menu in your remote session and make sure that Trackpad Mode is enabled. Thank you very much Great solution, I accidentally deleted a bunch of code because I couldnt see where the cursor was, Ouch! Right-click on entry for the mouse you're troubleshooting. Do you see that ITALICIZED word "specific" right before "Exchange server" in the scenario? I did not need ANY other steps to prove that. It seems the problem is more widespread and affects most input or editing controls across many applications in the remote desktop session. We dont have this problem inside the FW with any combination of machines. Therefore, your recommendation of "Cant you just use VNC or something similar?" Start a Remote Access Session with Splashtop SOS Get your Splashtop Business App ready to start a session Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue. So again, don't be like that when you've come to others for help when your actual only source of help isn't helping you because then other people may be reticent to help you in future in case you get your knickers in a twist again. Renaming the file worked NinjaRMM remote access services not working (TeamViewer, SplashTop, Self thing) Among possible other issues, NinjaRMM is NOT up and running. It's irrelevant to your specific situation, but hey, hack it off and see if it fixes the problem!Gregg. I agree, but there was NO value in the suggestion and THAT is what made it irrelevant to the specific Splashtop (not SOS) issue at hand. So, "Actually it would allow you to work out whether you have an exchange error or a network error" is also USELESS, and "Using kerio is a useful suggestion" is wrong,because I already know in that scenario that it is a "specific" Exchange server issue. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In the sample illustration below, it is shown as enabled. (Idk why) (HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Splashtop Inc.\Splashtop Remote Server). 3D mouse working remote. Even though Splashtop SOS just happens to work, SOSALSO IS 100% IRRELEVANT to the Splashtop issue that I had with the regular Splashtop product. 6. If there's a NinjaRMM rep here, give us the situation if you would. You can also select Pointing Devices and then select your mouse to customize the mouse buttons. Chief Technology Officer at OnePlace Solutions. Some users noticed that a Windows10 update KB4056892 blocks communications with Splashtop. Click " Apply " and then " OK ." I added a "LocalAdmin" -- but didn't set the type to admin. Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario. Complex processes are happening to adjust different screen resolutions between home and at the office and this can cause some visual side effects. To verify, connect to a remote computer using RDP (via VPN or protected login as I outlined), then connect to that user's RDP session using Splashtop as in the image below.I appreciate any help!Gregg. and should just immediately switch to the RDP terminal session. Download Adobe Acrobat PDF reader if it isnt already installed on the machine. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) When youre done with the session, just click the End session button at the left of the footer toolbar. The GoToMyPC Pro Plan costs $41.50 (monthly-billed price) per computer per month and supports access for 2 to 50 computers. If your device has a firewall or anti-virus enabled, ensure the following Splashtop processes arent blocked: Windows XP or Server 2003 computers must be, running XP SP3 or Server 2003 SP2 with the most recent Windows updates to support the latest security/encryption algorithms, and have the. Reconnect the mouse. Select Google Chrome and click Uninstall. After LastPass's breaches, my boss is looking into trying an on-prem password manager. useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to. In Word this was particularly annoying when trying to type and manipulate text. That's useful clarification. Unfortunately, while offering plenty of valuable features, things get hard when Splashtop doesnt work. Have you installed the latest streamer and application? The difference between you and I here is that when they corrected me, I acknowledged it that I screwed up and didn't try to defend my unhelpful answers. Check with your Splashtop account administrators to ensure that access permissions for all computers are updated. Set secondary authentication options, such asdevice authenticationandtwo-factor verification to prevent unauthorized users from remoting into your computers under your account. To scroll on an iOS device, you would need to hold your finger on the screen and move it up and down. Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. So pleased I found this after trawling through all the idiot didnt read the manual posts on other sites. Click the Hardware tab, and then click Device Manager. I decided to let MS install the 22H2 build. It could be that the computer is frozen, meaning it is not responding to any commands you give it.In this case, the touchpad would also not be working. If the session is inactive, remote printing features wont be present on the Splashtop dashboard. It usually happens when I go back to the RDP session from my local computer. The Splashtop onscreen prompts show the 3 steps. It's possible to use Splashtop and RDP together, but as you connect with Splashtop, you should Not log to the windows login of the Console and should just immediately switch to the RDP terminal session. This method DOES work in my office to connect to a Windows 7 VM or a Win 10 physical computer.Their first response was, "Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off." Follow the steps below to learn how to do this: When faced with the reversed scenario (AKA printing from a remote Mac to a local Windows), users must download an alternative reader. Splashtop recently released update versions. You can edit the tracking speed, edit cursor size and color, and more. Remember that each SOS license allows 1 technician at a time to use SOS. AnyViewer, a powerful remote desktop connection software for Windows Server and Windows PCs, is a great choice. Close the file manager to return to remote desktop control. Generally, Splashtop should be fairly responsive with 1.5 - 2Mbps of uplink from the computer being remotely accessed. By continuing to use this site, you agree to our cookie policy. Splashtop wired xdisplay not working is a very common issue for Android OS users. By the time I tested SOS, Splashtop already had the answer because it was a"known issue", but MY techs didn't know about it.________You really should keep "smug mode" off. Splashtop wired xdisplay not working is a very common issue for Android OS users. The Best Apps to Control Windows PC with Android and iPhone [contentsdisabled] You can view the screen, open files and work with applications on your phones gadgets normally (although maybe not as quickly) as if you were right in front of that computer. As I said before, "Using any of the others is IRRELEVANT to my issue with SPLASHTOP. Mouse pointer disappearing when using splashtop for extended display. Lock the streamer settings using Splashtop admin credentials. '"Oh, I understood that completely when I first read it. As part of my job I do A LOT of manual editing of large XML config and CSS files directly on servers with Notepad++, and the disappearing cursor has plauged me for over a 2 years now! unqualified point (you said nothing about "If the problem were to persist" to qualify it), while good-hearted, went without saying. So glad I googled this and found your answer, its been so annoying! Youll see the circular cursor on screen once connected. I had to remove the machine from the domain Before doing that . OF COURSE I could use an alternative, but that is not what I asked about. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. With Splashtop Business Access, you can remotely access your Windows and Mac computers from an unlimited number of Windows, Mac, iOS, Android, and Chromebook devices. [Windows Key]- type mouse and use the arrow keys to go to change pointer size [Enter] to select it and then right or left arrow to increase or decrease size brings it back for me. Step 3. Create a new remote connection to the Windows machine and start printing. Thanks again for helping to uncover the corner case win7 issue with terminal switching. Any way to make it not dissappear. To connect your mouse to your iPad or iPhone, follow the steps below: Select the AssistiveTouch toggle this will open a new menu, Select the AssistiveTouch toggle at the top to turn it on, In the same menu, select Pointing Devices, Set your Bluetooth mouse to pairing mode. For those utilizing a Windows 7 OS, users must install any additional printer drivers. GUEST or HOST! In your Splashtop Account Settings, you can enable Two . You wont need to adjust any settings in the Splashtop app to use the mouse while in app. Lock the remote computer's keyboard and mouse while in session. vice versa. Right-click the Taskbar, select Task Manager, and head to the Start-up tab. done in the video is exactly as described. I can feel the pain you were in and really glad I was able to help you fix it! Check the Synaptics 'Device Settings' tab, Tapping, and check Tapping is enabled. Most often, users will receive a black screen upon opening the app. Open the app to see if Splashtop runs as intended. Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. 3. This digital tool allows end-users to remotely access and manage computers from another desktop or mobile device. You said it because you failed to properly read and comprehend the issue at hand and that the requested test steps had nothing to do with ANYTHING other than the specific software and specific situation outlined in my original post.---------Finally, the fact that Splashtop themselves, minus my support techs, knew about the problem PROVES ONCE AGAIN that my points have all been correct and that "Cant you just use VNC or something similar?" For those dealing with an error message reading Unable to reach Splashtop servers or Unable to reach Splashtop relay servers, weve provided a step-by-step guide to help you solve this Splashtop not connecting issue. Let the device recharge and then turn the device back on again. 5. USEFUL. (i haven't tried this it is just a blind suggestion), Sure, I could "just use" VNC, or AnyDesk, or TeamViewer, or any of the dozens of other remote support tools, but let me ask you this question. Your 3. On mobile devices, the experience of controlling the remote computer is a little different than when working on a computer because you wont have a mouse. Run FlexiHub on the virtual desktop, and login. In the default state of the Scheme None, in the lower pane Customize scroll down and select the line Text Select. To fix the issue, uninstall that update. I have posted useless answers to others' thread before when I misinterpreted their issues. My i.t dept had no idea how to fix this. Connect to the target computer. We hope this article helped alleviate some of your frustration regarding the Splashtop issues. can you use VNC? If your company has installed software on your work computer such as ActivTrak or SentryPC to track the web pages you visit, software you install, or other activity, then that tracking on your work computer will happen regardless of whether you are sitting in front of it in the office or remoting into it from home. If Here is the easiest way to resolve this issue: Splashtop Business Pro offers true multi-to-multi monitor support, allowing users to display their dual office or home monitors side-by-side as if they were physically working from the office. The annually-billed price is $28.6 per computer per month. Thanks for the easy fix. Thankfully the fix is a pretty simple one. Brilliant! Follow the steps below to learn how to enable this remote access permission: Users must execute this locally (AKA physically on the computer/machine or via a 3rd party tool with pre-existing access permission). Unfortunately, its not a total fix as the issue is happening again as I type in this text box, but at least in the Office apps I can see what Im doing. Now hopefully you understand why i said "can you use VNC?". Automatically lock remote computer when disconnected. (It does tend to disappear after watching a movie online.) Sometimes an error message will appear, and sometimes it wont. Seem like what you have NO! If not, its a quick learning curve. not really a solution but can help debug/address the issue. It could not be the computer hardware or any other software problem because the choice to connect to the active RDP session DID NOTHING when clicked in spite of it showing in their software. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. It does not matter if every other vendor on the planet cannot connect to an active RDP session, because I already KNOW that Splashtop CAN do it by design with their Splashtop Streamer.