plantronics mute on mute off problem

@achaz. It did not happen in my previous Teams experience (another company) and not happening to all my (new) colleagues so some help will be very welcomed as it is a bit annoying to be honest. Simply download the Plantronics hub (application) on your device. It should not be headset issue but more of Microsoft Teams issue as headset didnt have any problems for years until after a Windows or MS Teams auto update a few days ago. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. Stay away from Plantronics - its bottom of the barrel garbage. Tried resetting sensors, touching the mike while talking, using fully charged earpiece problem continues. @olawaleyussuff. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. Kindest regards, You could check Teams version from here. Imagine, you just listen to the meeting and cooking at the same. Yet I have no issue hearing them. To mute the device, click Mute. Click the Settings button in the upper right corner of the screen, and then click General. Whats the advice ?? Plantronics . Whats going on? Whats up? Kindest regards. Please allow us to remove the voice prompts of "muted" and "unmuted" - rather have them as little beeps. Check that your boom microphone is aligned correctly with your mouth. All of a sudden, nobody could hear me. Craig McKellar We can ask MS Teams to remove what? How do I unmute my Plantronics headset? ;) ), Have a nice rest of the day (mine will be better for sure ;) ). When denatured alcohol evaporates, it leaves behind a residue that can affect the sensitive parts of a computer. But now it's super distracting hearing the beeping and the mute on mute off voice everytime I need to participate in a meeting. Please advise. Then select properties. My microphone does not work on Cellular phone calls only. (Figure.1 Work faster and easier with the Dell WH3022 Pro Stereo Headset), (Figure.2 Dell WH3022 Pro Stereo Headset Box Contents), (Figure.3 Dell WH3022 Pro Stereo Headset Top View), (Figure.4 Dell WH3022 Pro Stereo Headset Left-Hand Side View), (Figure.5 Dell WH3022 Pro Stereo Headset Product Features). Maybe it is just a configuration on the device settings? Thanks for this comment - worked for me too. To take an incoming call, or to disconnect your call, you tap the Call, To redial a number, simply double-tap the Call, To put a call on hold, simply press and hold the Call, To adjust the listening volume, thenyou need to press up or down on the volume. You can also use the volume on your computer to affect the volume heard over the headset. Modify your mute settings in Plantronics Hub for Windows/Mac. But these three has some more compitions too, Check out below List of Top 10 best headset for computer calls.. I think it might be a great feature, when you attend a call not looking at Teams app. Check Price at Amazon. Experience great audio clarity with this Teams certified wired headset that provides convenient call controls at your fingertips. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 2. Reddit and its partners use cookies and similar technologies to provide you with a better experience. In the System Properties window, click the Hardware tab, and then click Device Manager. Naniwayuri 3 yr. ago. The headset will continue to give a triple beep every 15 seconds. I had the same issue and it seems to be a Planatronics problem: https://techcommunity.microsoft.com/t5/skype-for-business-users/is-there-anyway-to-turn-off-the-mute-announcement-in-skype-for/m-p/45229/highlight/true#M254. Adam Ratcliff 11. I just applied it. any ideas why this is, I purchased it a couple years ago (sometime in 2018) through Sprint but never used it much. Once paired the LED lights will stop flashing and you'll hear "pairing successful". The sensor may not work very well. Ricky Soewardy. Mute rarely works for me. Sander ten Wolde, Dave Blankenship Although, not sure how warranty would be valid or not outside US, for me it's very important. I have quit, and rebooted, and it still happens. Turning on and off the headphones constantly can solve the problem temporarily (until you unmute and then mute again). Check that your headset is defaulted as the audio device for your phone or computer. Unplug the AC power from the charging base. I had mine set up so that it only "beeped" when I went on mute/unmute. Microsoft Teams, version 1.2.00.8866, last updated on 8/6/20. @jeanfranco81871. It would simply do nothing. Press the mute/unmute button to unmute the device; press OK. 1. Please raise a ticket with Poly Technical Support. Secondly, the voice is not clearly heard to the person on other end. I can't understand this warning message can't be disabled. I did the test above (covering the noise cancellation sensor) and my problem went away. Step #3 requires local admin to launch Device Manager, so some users may not be able to access this. If I placed the microphone right next to my mouth then they could hear me normally. Though about 30 seconds into they call they'll will die down. In such a scenario it is even desirable that your headset makes you sure you are muted or not. You can check if lowering the headsets volume causes the distortion to disappear. and our I have not had a chance to try this myself. ), which allowed you to keep the WebEx app unmuted, while using a . Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center, Disable them here and the toasts and noises for mute/unmute go away. Click on Sound and remain in the Playback tab. Mic works with voice recorder but not on zoom or meet. If you found a solution, please let me know! This is common with your model and the Plantronics Legend. Trying to look for alternatives now in case if there will refund be possible. after working perfectly for a couple months, i am now inaudible to parties i call. First, you here when you push CTRL + SPACE (Unmuted), next you here it again when you release the shortcut (Muted). Tom stays up to date with industry developments and shares news and his opinions on his Tomtalks.blog, UC Today Microsoft Teams Podcast and email list. I have the same issue as Ben, all was working fine until the last phone (note 10) update a few days ago. The following article provides information about the Dell WH3022 Pro Stereo Headset. Dear MSFT, please, do something about it because it is unacceptable and terrible user experience. To your questions: 1. Yes this is a MS Teams issue. I have had 5200 series for my cell for years, I gave my Legend 5200 to my wife for her iphone & my service manger has a Voyager 5200 both have no problems but they have never updated. A friend who is a dental technician made me a silicon earpiece based on. Poly Voyager Focus UC User Guide - Manuals+ Super easy fix - put a piece of tape over the two holes next to the call button. Brilliant. But if you facing it too frequently then this needs to be investigated and suggest you to log a ticket for this. It even announces mute on, mute off so it is recognizing the mute action. fkirkland View orders and track your shipping status, Create and access a list of your products. Total Control / Quick Mute Indicator: Be in complete control to play/pause, answer/reject, volume, mute and track control with the convenient multi-functional buttons located on the headset. The unit I have has been working perfectly since new and almost 10 months old. I have a voyager ear piece and when I receive a call, I have to physically answer the call because it tells me it is constantly on mute. User experience lays down on the ground here! Select Quit Plantronics Hub from the Hub icon menu in the Windows notification area. After installation of the software, it adds a windows notification as well that you need to turn off . I am using following products rather than my usual double tone alert, in a teams call, I would only get a single tone on both my voyager legend and my 5200, and no action on muting. Anyone see the Voyager 5200 and Legend mute buttons stop - Reddit Pretty annoying to say the least. never hear a ring or beep when phone rings and voice answer doesnt work. Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. Turns out the mic grooves were dirty, damping my voice enough that it thought my speech was background noise. Hub can only provide mute synchronization if it is running, while Plantronics devices running in standalone mode with Lync cannot access Windows system settings. it's so annoying. Its from corrosion caused by sweat, rain, or even just being open to the humidity in the air. There's a small outer hole at the end of the boom mic (not sure if it's supposed to be like that but I can actually see a piece of copper wire inside the hole). The headset icon turns green to indicate the device is unmuted. https://www.dropbox.com/sh/l21ia7edr7cmx VLad Koretsky the unfortunately discontinued Bose Headset II earpieces. After logging in you can close it and return to this page. Another troubleshooting step you can do is try pairing a different headset to your phone, if that pairs fine its a headset issue, if not it could be a phone issue. Any other suggestion? Well, though this works. I think that when a user mutes / unmutes from Teams app, the headset device should not get a feedback message about such an action basically. any oficial solution about my voice fading away due to mic or noise canceling issue? Didn't use headset, would probably help, but currently not an option, 5. Only things I can think of is in Hub General settings you can turn off mute reminder. I use Jabra (Elite 75t) headset and recently it started notifying me: "Muted" / "Unmuted". I also have the same exact issue (In my case, also happen to use Aftershokz). Please log in again. You can check if lowering the headsets volume over softphone causes the distortion to disappear. If I covered the noise cancellation sensor (two holes near the call/hangup button) while the headset was in my ear I could also be heard normally. Go to settings. Click on Speakers and open its Properties by clicking below. It downgraded my BT from "Headset or Headphones" to only "Headphones" so the microphone is now forced through the laptop mic. While the call is active, mute the call from the device or Lync. You can test it by just covering the holes with a finger. According to your screenshot, it seems this issue is persist in your own Teams meeting. A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Founder and Principal at Empowering.Cloud as well as a Solutions Director at Pure IP. So could you try to change another microphone device to see if it can be reproduced? I could hear callers, but they couldn't hear me after the first couple of words. Answer a few questions to get help. I have contacted other colleagues and they are facing the same issue! With previous versions of WebEx, you could have a system wide mute application (aka Push to Talk app like Shush, MicDrop, MicMute, etc. It seems to be less a problem when there are fewer (2 or 3) people on the Zoom. Okay listen up guys, this is important. I'll apply the same workaround: switching to beeps. Not sure what headset is best for you? In the Control Panel, click System. So I cleaned it thoroughly with a cotton pad damp with isopropyl, including in the grooves along the boom where the mic sits. We are trying to get those devices ( Plantronics W740-M or Jabra headset 9460 and Jabra Motion UC ) to see if we can reproduce the issue. To turn off the microsoft teams voice guidance of "muted" and "unmuted", follow the below one step. Set up a conference call. Choose Voyager Edge, and then click Get Started. Contact one of our friendly Headset Advisor's. 10% OFF. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. Unplug the AC power from the charging base and let it sit for 10 seconds, then replug it back in. /edit: The issue is in a computer app with computer audio. The other alternative they suggested to me was to join the Teams meeting through a browser. Your phone, tablet, or computer may not support call control functionality. Im confident its the headset or software because if I switch to computer mic/speakers then it works and stays muted. Apr 30, 2017 by To mute or unmute your headset, click the headset icon in the System Tray. This is from pressing the physical mute button on the phone. Disable WebEx mute integration from headset - Cisco No new developlemt with this issue? 3. That would be the hard way to go., 4. I was looking in the Plantronics Hub software for the ability to disable this bit couldn't find it. A talk time voice alert means sensors are working. My problem is, that I've had the voice notification already configured. I never said that the solution is to change the devices. Honestly for a headset this expensive, these types of issues are completely unacceptable. thanks for letting us know that it needed a software. 4. I much rather roll back to the previous update then deal with this, My only solution is for me to use a different headset that doesn't have it's own built in mute function. https://drive.google.com/file/d/1zpXRWMd daniel daniel To mute a call you need to briefly press the mute. Go to service centre and get replaced it yet again ??? So to avoid this issue, I always used the mute function within teams, and then there was no issues. This article may have been automatically translated. Its just disgraceful. They sell it in any paint department at every hardware store. So several of us in our office have the UC 5200 and on occasion for no reason we can figure out it will stop ringing in our ear, doesnt beep or offer voice answer, and even though its paired to our cisco phones when you press the answer button on the headset it dismisses the call instead of answer. can anyone tell me how to turn off the indicator beep on the plantronics V5200 D? The sound comes thru the cell, NOT the V5200. I'm now very hesitant of buying another Plantronics headset. And I also did a test in our environment. Plantronics Hub Known Issue: Mute not working on Microsoft teams with Savi 8200 and 7300 series. A thorough cleaning with an alcohol pad including into the mic grooves cleared this issue for me. If out of the 1 year warranty, you'll want to order a new. Thank you!I had been taking Teams calls from both my phone and my pc just to have the HW mute function, since Microsoft keeps making it harder to mute with every release. If you forget if the mute is on, instead of saying "can you hear me?" just press the button to toggle the mute and hear the results. A lot of people can't stand this message. Plantronics news, updates, reviews and more. Plantronics Voyager Bluetooth Headset 17229137684 | eBay When using the Plantronics (Ploy) 5220 series, the Plantronics Hub is used to manage device settings. May 24, 2021 by @fkirkland, Dang! But it is Jabra voice and not Teams notification in fact. Tap the red Mute button; Take off/put on your headset while on an active call (requires active smart sensors) Mute on reminder* . He is a regular speaker at events around the world. The headset icon turns red to indicate the device is muted. Right-click on the Plantronics device and choose Properties. 2) The sound duration is very long and the ongoing conference cannot . On my HP ProBook 450 G4 i have the same Problem. Also, on step #3, your headset must be plugged in for you to see the "Planstronics Savi 8200 Office Series" item. I have previously used about 5 plantronics, bluetooth version 1.0-3.0, love it; but, not this one! like i'm breaking up. Plantronics 5200 UC ( 2 units) Not on mute, software up to date. I had run into a problem where I had enabled the mute button on the headset and it was muted. This is the trouble I am facing, a windy noise is being heard to the person on other end while am talking through 5200. Hm, I haven't experienced that through the computer, only via telephone. To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. We are tracking an auto mute issue but it is within SFB Mac app itself. Try this - put a piece of tape over the two holes next to the call button. In there you will see a Mute On/Off Alerts . Need help finding the best headset for your situation? All comments are moderated before being published. Plantronics USB Bulk Driver or Plantronics USB Audio Adapter. You can download the Plantronics Hub software for Windows, or Mac by visiting poly.com/software or go to www.dell.com/support. I still get the annoying toasts. So the problem is with the Poly Headset and Teams app. Troubleshooting or providing support via the community is outside the scope for myself as a Poly employee. Plantronics Hub: How to Mute/Unmute the Headset My problem seems to come from my Plantronics software installed with the Plantronics headset. (There are ways to make it visible without it connected but that is outside the purview of this post.) Well scratch that test. Didn't try, will maybe do, if no solution here. Your device should work just fine. Very annoying for an expensive headset. I try to pair with another phone, but the problem persist Any ideas? The fading issue has only just started in the last week. same problem with me - 2 voyager legends where microphone just stops working. Turned off ANC to see if it will make a difference. got a brand new Voyager 5200 and during Zoom calls, i was unable to activate the mute function (via the physical button on voyager 5200) like you said. How can I correct this? Plantronics replaced 2 of them but the new ones went bad after 2-3 months. The other headphones I have connected do not work now. While the call is active, mute the call from the device or Lync. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". I dont see the options in the app. Probably will go back to a wired headset. There seems to be no solution o this problem. It continutes as long as I have a call open. 08-20-2020 10:36 AM. The technical storage or access that is used exclusively for statistical purposes. In the slightest noise (no correlation to noise volume of type) it will mute my voice with noise canceling at random. You can mute and unmute your headset using Plantronics HUB. hello, the problem occurs when the headphones are connected with the USB receiver to the laptop/pc. Create an account to follow your favorite communities and start taking part in conversations. This headset has a utility "Plantronics Hub" that allows you to configure a myriad of settings including an option for "Mute On/Off . I reached out to Aftershokz about this and they are aware of the issue, however, it is out of their hands. I don't think Teams is sending an audio to the headset. I completely believe this is microsoft messing around, not Plantronics. Free shipping for many products! Skype for Business Conference and "Mute Off" with Plantronics (and @mightymikeamps. Dec 15, 2021. 6. Activate Bluetooth on your phone and set it to search for new devices. I doubt this voice is come from your microphone device. This is going to be a long post but the bug is quite complicated but also quite annoying. @rickhyne. 3. Savi 8220 and Teams - Mute Button stopped working - Plantronics I just googled to see if there were known issues with the Plantronics Voyager Edge's microphone because I'm having that same exact issue! When I get outside and start walking the people almost immediately complain that they can no longer hear me and that my voice has become inaudible. Touch or click View PDF to the right of Pro Stereo Headset User Guide, which is in the Manuals and Documents section. Android Settings > On > Scan for devices*. You can change it into a single beep tone when you install thePlantronics Hub PC software (or the PLT Manager Pro for enterprises) Download here:http://www.plantronics.com/us/support/enterprise-software/#downloads, Source to detailed solution :https://blog.valeconsulting.co.uk/2017/02/10/skype-for-business-conference-and-mute-off-with-plantronics-and-others-headsets/. A: Answer I called their customer service to ask the same question. Maybe you can check Jabra settings. Not on mute, software up to date, Orosound Tilde Pro Hybrid Bluetooth Office Headset, Yealink WH62 Dual Speaker DECT Wireless Office Headset, Discover Adapt 30 Over-The-Head DECT Wireless Headset, Shokz Opencomm Stereo Bone Conduction Bluetooth Headset, Make sure your Voyager 5200 headset is paired to your mobile phone, Reposition the headset on your ear as the sensors may not work, Make sure your headset is paired to your phone, Let your headset completely run out of battery then give it a full charge, Some phones have less efficient Bluetooth and will not give 7 hours of talk time on a single charge. If this setting is off, then you will get an echo, bad sound quality or no . I don't want to play with all the sensor setting, someone might have better luck. So, I guess that I am on the right version, correct? 3. Ive been using the Savi 8220 headset for over a year now with little issue. I download/install the software with my windows 10. Savi 8220 will not stay muted in MS Teams : r/plantronics - reddit Use VOIP only when choosing Audio Conference Setting. 1. If so, then you might have insufficient USB power. its all up to date using hub software. Did you try covering the two holes next to the call button with tape? Mute button in Teams do not works anymore - Microsoft Community You can disable this using Planatronics software. I went to my voice recorder and pressed record, it should have not recorded anything with my so-called non-working microphone and lo and behold wouldn't you know it recorded everything I said crystal clear on my voice recorder, that's right the microphone works amazing when you're using your voice recorder!!!! You just press mute button - "Unmuted" - press again - "Muted" - and you are sure nobody hears you. 495 For windows versions 20H2 - OS Build 19044.1415 and later: . First thing you do is make call then check to see if the mute is on! Choosing the best wired headset for call center can be difficult as there are so many considerations, such as Jabra, Earbay, Arama, New bee, MAIRDI, Nulaxy, TruVoice, Kithouse, Plantronics. To Turn Off the Mute Reminder System Tray Notification: Open Plantronics Hub. (This message is an auto response to terms like thank you, so I apologize if I spam you) I am a bot, and this action was performed automatically. The voice guidance can be switched on/off by holding the Mute button for 5 seconds, or by using Jabra Direct software on your PC 3 Sign in to comment Sign in to answer Teams will still be muted. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays. Did you solved your problem, Thomas? I have same issue with my Voyager 5200. 10-17-2017